Privacy Policy
Infinite Flow Agents | Last Updated: May 8, 2026 | Effective Date: May 8, 2026
This Privacy Policy applies to all services provided by Infinite Flow Agents, a Florida Registered Fictitious Name (DBA) operated as a sole proprietorship ("IFA," "we," "us," or "our"), including our website at www.infiniteflowagents.com, our Riley AI Voice Receptionist (powered by the Slayer Suite™), and all related automation and digital services.
1. Information We Collect
We collect information to provide, improve, and personalize our services. The types of information we collect include:
1.1 Information You Provide Directly
- Full name and business name
- Email address
- Phone number (mobile and/or business)
- Business address and service area
- Payment information (processed securely via third-party processors; we do not store card data)
- Information submitted through contact forms, booking calendars, or chat widgets
1.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time on site, and referring URLs
- Cookies and similar tracking technologies
1.3 AI Voice Call Data (Riley AI Receptionist — Slayer Suite™)
When your business uses our Riley AI Voice Receptionist service, calls handled by Riley may be recorded and transcribed for quality assurance, training, and service delivery purposes. Call recordings and transcripts may include caller names, phone numbers, service requests, and other information shared during the call. By using the Riley service, you (as our client) are responsible for notifying your callers that calls may be recorded, as required by applicable law, including Florida's two-party consent statute (§ 934.03, Fla. Stat.).
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our AI automation and digital marketing services
- Communicate with you about your account, services, and support requests
- Send you SMS text messages and phone calls related to your service (see Section 4 for TCPA disclosure)
- Process payments and manage billing
- Send marketing communications (with your consent; you may opt out at any time)
- Comply with legal obligations and enforce our Terms of Service
- Analyze usage trends to improve our website and services
- Detect and prevent fraud or unauthorized access
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We share data with trusted third-party vendors who help us operate our business, including GoHighLevel (CRM and marketing automation), ElevenLabs (AI voice technology), Twilio (voice/SMS communications), Make.com (workflow automation), Stripe (payment processing), Facebook, Instagram, LinkedIn, and Google Business Profile (social media and business listing platforms). These providers are contractually obligated to protect your data in accordance with their respective privacy policies and applicable law.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information for any other purpose with your explicit consent.
4. SMS / Text Message & TCPA Compliance
Important Notice Regarding SMS Communications
By providing your phone number and submitting a form on our website, you expressly consent to receive SMS text messages and automated phone calls from Infinite Flow Agents at the number you provided. This consent is provided under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227.
- Message and data rates may apply.
- Message frequency varies based on your service and account activity.
- To opt out of SMS messages at any time, reply STOP to any text message from us.
- To opt out of phone calls, contact us at (813) 592-1330 or email us at the address in Section 9.
- Consent to receive SMS messages is not a condition of purchasing any goods or services.
- For help, reply HELP to any SMS message or contact us directly.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and support marketing efforts. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our website.
We may use third-party analytics tools (such as Google Analytics) and advertising pixels. These tools may collect information about your online activities over time and across different websites.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. Call recordings are typically retained for up to 12 months unless a longer retention period is required by law or agreed upon in your service contract.
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights (Florida Residents)
As a Florida resident, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete information.
- Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Right to Opt Out: You may opt out of marketing communications at any time by replying STOP to SMS messages, clicking "unsubscribe" in emails, or contacting us directly.
To exercise any of these rights, please contact us using the information in Section 9. We will respond to your request within 30 days.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or SMS. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Infinite Flow Agents · Fictitious Name / DBA — Florida Division of Corporations · Filed: May 8, 2026 · Riverview, FL 33569
Woman-Owned Business · Military Family-Owned · Insured — Next Insurance US Company · Commercial General Liability · $1M/$2M
© 2026 Infinite Flow Agents. All rights reserved. State of Florida.